How can we help?
Common answers about your account, matches, payments and safety.
Browse help by topic
Start with the area that best matches what you’re trying to do.
Getting started
Learn the basics, find the app, and understand which features are available.
Account and sign-in
Get help with login codes, email access, security, sign-out, and deletion.
Profile and settings
Manage photos, preferences, YON ID, My Jam, Travel Map, and Casting.
Questions and compatibility
Understand answers, Dream Mode, compatibility, assessments, and comments.
Matches and messages
Get help with matching, chats, voice messages, Cupid Mode, and unmatching.
Experiences
Learn about Date, Just Show Up, Duo, invitations, payments, and check-in.
Crews and Happenings
Create a Crew, plan group meets, find nearby Happenings, and manage tickets.
Game
Learn how YayOrNay's Think You Know Me? game works, from invitations and codes to modes and settings.
Safety and reporting
Report concerns, end unwanted contact, appeal decisions, and stay safe.
Privacy and permissions
Understand visibility, messages, location, data requests, and deletion.
Premium, payments and gifts
Manage subscriptions, tokens, purchases, receipts, problems, and gifts.
Troubleshooting and accessibility
Fix common app, notification, camera, location, and invite-link issues.
Popular answers
Direct links to the help people use most.