YayOrNay Premium
Payments
How are payments handled?
Payments are securely processed by the payment provider available for your purchase.
Do you store my full payment-card details?
No. We do not store your full payment-card number. Enter payment details only in the secure checkout shown during your purchase.
Why do I see a different currency?
The checkout sets the currency from your store or region. Your bank may charge a conversion fee.
YayOrNay Tokens
What are tokens?
Tokens are YayOrNay's in-app currency. They can be used to match with a potential connection and access other unlockable features.
How do I get free tokens?
Tap in the bottom navigation to open the Account page, then tap your token balance near the top of the screen. Choose Redeem Free Tokens when the offer is ready; the dialog shows when you can claim again.
Why can't I claim free tokens yet?
The free-token cooldown is still active. Wait until the timer ends.
Can I buy YayOrNay tokens?
No. YayOrNay does not currently sell token packs in the app. To get an available free token, tap in the bottom navigation to open the Account page, tap the token balance, then choose Redeem Free Tokens.
Why did my token balance go down?
Tokens are deducted when you use a token-based action, such as changing a previous answer.
Can I transfer tokens to another account?
No. Tokens stay on the account where they were redeemed or credited.
Subscriptions and charges
Does deleting my account automatically refund purchases?
No. Account deletion does not cancel subscriptions or refund purchases. Handle both before deleting the account.
What should I do about a duplicate or unrecognised charge?
Check the Apple App Store, Google Play or checkout receipt first. Then email support@yayornay.se with the transaction ID.
Purchases and receipts
Where can I find a purchase receipt?
Check your confirmation email or purchase history in the Apple App Store, Google Play or the checkout used for the purchase.
Why is a charge still pending?
A pending charge is not always a completed purchase. Check the in-app purchase status and your bank or store history before trying again.
Why was my payment declined?
Check the payment details and any approval request from your bank. Try another supported method if needed.
How do I change my payment method?
Update the payment method in the Apple App Store, Google Play or the payment account used at checkout. We cannot edit card details stored there.
Where can I see my subscription renewal date?
On iPhone, open Settings → your name → Subscriptions → YayOrNay. On Android, open Google Play → profile picture → Payments & subscriptions → Subscriptions → YayOrNay. The store shows the renewal date for the account that bought Premium.
What happens if a subscription price changes?
If we change the price of YayOrNay Premium, you will be notified before the new price takes effect. You can review the change and cancel before your next renewal if you do not want to continue.
Can I use a YayOrNay promo code?
Yes. If you have received a valid YayOrNay promo code, an option to redeem it will appear during checkout.
Can I get an invoice or VAT receipt?
Open the receipt from the Apple App Store, Google Play or the checkout provider that processed the payment. Use its invoice or VAT option when available; YayOrNay cannot add tax details to a receipt issued by another provider.
Gifts and delivery
Can I track a gift delivery?
No. Gift deliveries cannot be tracked in real time for security reasons. You will be notified when the delivery is successful or if it could not be completed.
What is the YayOrNay Gift Program?
The YayOrNay Gift Program lets matches send and receive gifts from one another without needing to share their addresses with each other.
Why do you ask for a shipping address?
We ask for your shipping address so we can fulfil gift deliveries. It is used only for shipping fulfilment and is never shared with other users.
How do I join the Gift Program?
Tap in the bottom navigation to open the Account page, tap beside your profile picture, then open Shipping Address under Account. Select Enroll, add your delivery details and save.
Can another user see my shipping address?
No. We never share your shipping address with other users.
How do I change my gift shipping address?
Tap in the bottom navigation to open the Account page, tap , then open Shipping Address. Update the details and save them.
How do I leave the Gift Program?
Tap in the bottom navigation to open the Account page, tap , then open Shipping Address and choose Leave Gift Program. You will no longer be able to send or receive gifts.
Why can't I send someone a gift?
Tap in the bottom navigation to open Messages, open the conversation and tap . The gift screen tells you why gifting is unavailable and what you can do next.
How do I send a gift?
Tap in the bottom navigation to open Messages, open the conversation and tap in the header. Choose an item, complete checkout and wait for the confirmation screen.
Will the recipient see the gift price?
No. We do not include your receipt or payment details with the gift.
Can I cancel a gift after buying it?
Gift cancellations are not guaranteed. Email support@yayornay.se as soon as possible and we will do our best to handle your request quickly. Once a fresh item has been processed or shipped, it cannot be cancelled, returned or refunded.
What should I do if a gift is late, damaged or missing?
Email support@yayornay.se with the gift transaction ID and a short description of the problem.
Still stuck after trying these answers?
For an account-specific issue that the Help Center and in-app feedback cannot solve.
Email Support