Editing your profile and photos
How do I edit my profile?
Tap in the bottom navigation to open the Account page, then tap beside your profile photo. Update the fields in Edit Profile and tap Done when you finish.
Which profile details can I add?
You can add photos, a bio, languages, work, education and other optional information from Edit Profile. Complete only the fields you want to share.
Why do I need a profile photo?
A clear, recent photo helps people recognise who they are considering. We require every profile to include at least one suitable photo of the account owner.
What photos are allowed?
Use recent photos of yourself. We do not allow impersonation or content that breaks our rules. Check the photo guidance shown in our app.
Why did my photo upload fail?
Check your internet connection and photo permissions, then tap in the bottom navigation to open the Account page. Tap and try the photo control again. If the camera does not open, choose a photo from your library.
How do I choose my main profile picture?
Tap in the bottom navigation to open the Account page, tap beside your profile photo, then tap the photo you want in Edit Profile and choose Set As Profile Picture.
What profile information can other users see?
People see the profile details you add and mark as visible. Your email, full birth date and private account details stay hidden.
Can other users see my exact date of birth?
No. We use your birth date to check your age, but other users see only your age.
Profile details and interests
How do I add languages I speak?
Tap in the bottom navigation to open the Account page, tap , then in Edit Profile tap Languages I speak. Search for a language, select it and save. The screen shows how many languages you can add.
What is My Jam on my profile?
My Jam is the song you choose to show on your YayOrNay profile. Other users can see the track, artist, cover and available preview.
How do I add or change My Jam?
Tap in the bottom navigation to open the Account page, tap , then scroll to My Jam in Edit Profile. Search by track, artist or album, select a song and tap Done.
How do I remove My Jam?
Tap in the bottom navigation to open the Account page, tap , scroll to My Jam, then open the current song and choose Remove. Tap Done to leave Edit Profile.
Why can't I find a song for My Jam?
Search with a different track, artist or album name. A song does not appear when it is not in the current music catalogue.
Why won't a My Jam preview play?
The track may not have an active preview, or your connection interrupted playback. Tap in the bottom navigation to open the Account page, then tap and open My Jam to try again online or choose another song.
Matching and discovery settings
Can I hide my gender from my profile?
Yes. Tap in the bottom navigation to open the Account page, tap , then tap Gender in Edit Profile and turn off its profile-visibility control. Your matching preferences still use the information needed to apply your choices.
How do I change what kind of connection I am looking for?
Tap in the bottom navigation to open the Account page, tap , then scroll to I'm looking for in Edit Profile. Choose friendship, dating or both, then tap Done. This choice shapes future suggestions.
How do I change my matching preferences?
Tap in the bottom navigation to open the Account page, then tap beside your profile photo. In Edit Profile, update I'm looking for, I want to be matched with, Preferred Age, Max Preferred Distance and Worldwide Matching, then tap Done.
What is worldwide matching?
Worldwide matching lets you find connections beyond your nearby area. Without location sharing, you can match only with people who have worldwide matching enabled.
App preferences and your YON ID
How do I change light mode, dark mode, or measurement units?
Tap in the bottom navigation to open the Account page and tap beside your profile photo. Tap Appearance to choose light, dark or your device setting. Return to Settings and tap Measurement Units to choose metric or imperial units.
What is my YON ID?
Your YON ID is your digital membership card. It shows your name, profile photo, membership level and account ID. Use it when an Experience check-in asks for it.
How do I find my YON ID?
Tap in the bottom navigation to open the Account page, tap beside your profile photo, then under Account tap YON ID. You can also open the YON ID when an Experience check-in asks for it.
How do I turn the profanity filter on or off?
Tap in the bottom navigation to open the Account page, tap , then tap Language. Turn Profanity Filter on or off and save your changes. The filter hides inappropriate language without changing the original message.
Where can I reopen the Quick Guide?
Tap in the bottom navigation to open the Account page, tap beside your profile photo, then under Application tap Quick Guide.
Profile quality and visibility
How do I write a good profile bio?
Keep it short, specific and easy to respond to. Leave out contact, payment and address details.
How do I remove or reorder profile photos?
Tap in the bottom navigation to open the Account page, then tap . In the media grid, tap a photo and choose Remove or Set As Profile Picture. To reorder photos, press and hold a photo, then drag it to a new position. Tap Done when you finish.
Why is my photo still processing?
Uploaded photos pass through our server processing flow and usually appear almost instantly. If a photo remains in processing, check your internet connection and restart YayOrNay. If it is still stuck, tap in the bottom navigation to open the Account page, tap and upload the photo again.
What does profile completeness mean?
Profile completeness shows whether you have added the information required for matching or Experiences. The app lists what is still missing.
Can I pause or hide my profile?
No. YayOrNay does not offer a temporary profile-pause or hide switch. Existing matches and conversations remain available until you unmatch or delete your account.
Why aren't my profile changes showing?
Save your changes, then restart YayOrNay. If the old version still appears, tap in the bottom navigation to open the Account page, tap , then choose Report a bug and describe what did not update.
Do other users see my exact distance?
No. Distances are approximate. We do not show other users your exact address or live position.
Will changing my preferences affect existing matches?
No. New preferences affect future suggestions. They do not remove existing matches or chats.
Why am I seeing fewer people after changing my preferences?
Your preferences can broaden or narrow your potential matching pool. This affects how many people meet your criteria and appear as potential matches. Review your age, distance, connection type and other preferences, then adjust only the settings you are comfortable changing.
Travel Map and travel stamps
What is the YayOrNay Travel Map?
Travel Map lets you mark countries you have visited or want to visit and add photo stamps from your trips.
How do I open my Travel Map?
Tap in the bottom navigation to open the Account page, then tap at the top of the Account page to open your Travel Map. To control sharing, tap on the Account page and scroll to Travel Map Settings.
Why can't I see another person's Travel Map?
You must share your own Travel Map before you can view other shared maps. The other person must also have map sharing enabled.
How do I mark a country as visited or want to visit?
Tap in the bottom navigation to open the Account page, tap , then select a country on your Travel Map. Choose Visited or Want to visit and save the change.
Travel stamps
How do I add a travel stamp?
Tap in the bottom navigation to open the Account page, tap , then open the country for the trip. Choose Add Stamp, select or take a photo, add the location and save.
Who can see my travel stamps?
People who can view your shared Travel Map can see the stamps you publish there. Turn off map sharing to hide the map and its stamps from other users.
Does a travel stamp show my live location?
No. A stamp records the place attached to that travel memory. It does not broadcast your live position.
How do I delete a travel stamp?
Tap in the bottom navigation to open the Account page, tap , open the country and select the stamp. Tap Delete Stamp and confirm. Deleted travel stamps cannot be restored.
Why won't my travel stamp save?
Check photo and location access and confirm your connection. Tap in the bottom navigation to open the Account page, then tap , open the country, choose Add Stamp and try again. Choose a photo from your library if the camera does not start.
Casting opportunities
What is the YayOrNay Casting Feature?
The Casting Feature lets you be considered for media productions. Turning it on lets us show the profile details listed on the consent screen to casting teams.
How do I turn on the Casting Feature?
If your account is eligible for Experiences, tap in the bottom navigation to open Experiences and find Weekly Curated Profiles. If you have opted into Experiences, the Casting button appears in the top-right corner. Tap it, then choose Turn On.
How do I turn off the Casting Feature?
Tap in the bottom navigation to open Experiences, find Weekly Curated Profiles and tap the Casting button above the list. Choose Turn Off to stop new casting participation.
Does turning on Casting guarantee that I will be contacted?
No. Turning on Casting does not guarantee that a casting team will contact you.
How can I check whether a casting message is genuine?
We will notify you with the relevant details if you are being considered for a casting opportunity.
Still stuck after trying these answers?
For an account-specific issue that the Help Center and in-app feedback cannot solve.
Email Support