YayOrNay troubleshooting and accessibility

Make sure your YayOrNay app is up to date. If it is already up to date and still not working, restart your device. If that does not solve the problem, remove the app completely from your device, restart the device, download the app again and try once more. If you have the latest version and the app only shows the YayOrNay icon, there may be a temporary service disruption.

On iPhone or Android, open Settings → Apps → YayOrNay → Notifications and allow notifications. Also check that Focus or battery-saving mode is not blocking them; exact menu names vary by device.

Press and hold the in-app notification to expand it and see more of the message.

YayOrNay does not have one general notification inbox. To see Crew notifications, tap in the bottom navigation to open Experiences, open the Crews card, then tap on the map. Other notifications open their related screen when you tap them.

The item may have ended, been removed or become unavailable after the notification was sent. Use the bottom navigation to reopen the feature named in the notification, such as Messages, Experiences or Questions.

On iPhone, open Settings → Apps → YayOrNay and allow Camera and Photos. On Android, open Settings → Apps → YayOrNay → Permissions and allow Camera and Photos or Files. Then reopen YayOrNay.

Turn on your phone's location service. On iPhone, open Settings → Apps → YayOrNay → Location. On Android, open Settings → Apps → YayOrNay → Permissions → Location. Allow location access, then reopen YayOrNay and try the feature again.

Tap in the bottom navigation to open the Account page, tap , then choose Report a bug. Describe the problem, the steps that led to it, what you expected to happen and whether you can reproduce it. For example: "I tapped Check-in on a confirmed Experience, but nothing happened. It happens every time I try."

Tap in the bottom navigation to open the Account page, then tap . Use Report a bug when something is broken or not working. Use Send us feedback to share ideas or tell us what we are doing well and where we could improve.

Yes. Both feedback and bug reports include a Submit anonymously option. Turn it on before sending.

Refer to our current policies at policies.yayornay.se for the appropriate contact for privacy requests and formal legal notices.

Tap in the bottom navigation to open the Account page, tap and scroll to the YayOrNay logo near the bottom of Settings. The version number appears there. You can also check the YayOrNay listing in the Apple App Store or Google Play.

No. Removing our app from a device does not delete your account. Sign back in with the same email after reinstalling.

Yes. Free some storage, restart your phone and try again.

Check your internet connection, restart YayOrNay and install updates. If the issue continues, tap in the bottom navigation to open the Account page, tap , then choose Report a bug and name the screen or flow that is slow.

Confirm that you saved the change, then restart YayOrNay. If the screen stays outdated, tap in the bottom navigation to open the Account page, tap , then choose Report a bug and name the information that did not update.

Reopen the app and try another network. Update or reinstall YayOrNay if the screen stays blank. If you have the latest version and the problem continues, there may be a temporary service disruption.

Yes. A VPN or private relay can affect how YayOrNay works.

This means the invite link could not connect to the installed YayOrNay app. Make sure you have the latest app version and try the link again. If it keeps happening, send a bug report.

Invite links and codes can expire or become invalid after use. Ask the sender to create a new invitation.

Check location permission and device location accuracy, then restart YayOrNay and open the feature again. Distances can be approximate.

We use X for status updates. Follow x.com/yayornay_app for information about service disruptions. We also share information in the app.

No. The in-app bug report form does not accept attachments. If you submit a non-anonymous bug report, we may contact you for additional information if needed.

Submit a bug report from the device where the problem is happening.

Check our current App Store or Google Play listing for supported devices and minimum operating-system versions.

Use the screen reader built into your device. If a control has no useful label or cannot be reached, tap in the bottom navigation to open the Account page, tap , then choose Report a bug and include the screen, control and screen-reader name.

Use your device text-size settings. If text becomes clipped or unreadable, tap in the bottom navigation to open the Account page, tap , then choose Report a bug and include the screen and text-size setting.

Tap in the bottom navigation to open the Account page, tap , then tap Appearance to choose light, dark or your device setting. For additional contrast, use the display or accessibility settings on your phone.

Turn on Reduce Motion, or the equivalent setting on your device. If an animation still makes a screen hard to use, tap in the bottom navigation to open the Account page, tap , then choose Report a bug and name the screen.

Use your device sound, haptic and notification settings. Think You Know Me? also has a turn-sound setting.

Use the accessibility controls built into your device. If you cannot complete a key action, tap in the bottom navigation to open the Account page, tap , then choose Report a bug and include the screen, action and accessibility control.

Tap in the bottom navigation to open the Account page, tap , then choose Report a bug. Include the screen, action, device and accessibility setting involved.

No. YayOrNay requires an internet connection to connect to our servers.