Signing in and login codes
How do I create an account or sign in?
Enter your email address and use the one-time code we send you. YayOrNay does not use passwords.
I forgot my password. How do I reset it?
YayOrNay does not use passwords. Enter your email address on the sign-in screen and request a new one-time login code.
I didn't get my login code. What should I do?
On the login-code screen, check the email address and your spam folder, then tap Send Code Again. Use only the newest code. If no email arrives, contact support@yayornay.se.
Why isn't my login code working?
Login codes expire, and requesting another code replaces the previous one. Request a new code and enter the newest code exactly as shown.
What happens after several failed login attempts?
Stop and request a fresh code, then use only the newest one. If sign-in still does not work, wait before retrying.
Account details and security
How do I change my email address?
Tap in the bottom navigation to open the Account page. Tap beside your profile photo, then under Account tap Email. Enter the new address, save the change and complete the email verification. After confirmation, use the new address to sign in.
Can I change my first name or birth date?
No. You cannot change your first name or birth date in Settings. If either field is wrong, email support@yayornay.se from the address linked to your account. Do not create a second account.
How do I sign out?
Tap in the bottom navigation to open the Account page. Tap beside your profile photo, scroll to Sign Out, then tap it and confirm. This signs you out on that device without deleting your YayOrNay account.
How do I delete my account?
Tap in the bottom navigation to open the Account page. Tap beside your profile photo, scroll to Delete Account, then tap it and confirm. Deleting a YayOrNay account is permanent. Read the Privacy Policy in Settings before confirming if you need details about retained data.
Why is my account deletion still pending?
We start closing the account immediately and hide the profile during processing. If the request was a mistake, email support@yayornay.se straight away from the address linked to your account.
Can I recover a deleted account?
No. Account deletion is permanent and cannot be reversed once complete.
I think someone accessed my account. What should I do?
Secure your email account immediately. Never share a YayOrNay login code with anyone.
Can I have more than one account?
No. We allow one active account per person. If you cannot use the original account, email support@yayornay.se.
Email access and recovery
I entered the wrong email address. How do I fix it?
Return to the sign-in screen and enter the correct address. Do not use a code sent to an address that is not yours.
My login code went to an old email address. What should I do?
If you are still signed in, tap in the bottom navigation to open the Account page, tap , then open Account → Email and change the address. If you are signed out and cannot access the old inbox, email support@yayornay.se.
I lost access to my email. Can I still recover my account?
Email support@yayornay.se. We can help only after verifying that the account belongs to you.
Devices and sign-in sessions
How do I sign in on a new phone?
Install the official app, enter the email linked to your account, and use the newest one-time code. Review permissions and notifications on the new device after signing in.
Can I stay signed in on more than one device?
You can sign in on another supported device with the same email. If a session looks unfamiliar, secure your email account immediately.
Why was I signed out?
Sign in again with a new code. Send a bug report if the app keeps signing you out.
Account lookup and deletion preparation
Why can't the app find my account?
Check that you entered the email linked to the account. If YayOrNay still cannot find it, email support@yayornay.se.
Why does the app say my email is already in use?
That address is already linked to an account. Sign in instead of creating another account. If you do not recognise it, email support@yayornay.se from that address.
What should I do before deleting my account?
Cancel active subscriptions, review upcoming bookings and save any receipts you need. Deleting your account does not create a refund.
Still stuck after trying these answers?
For an account-specific issue that the Help Center and in-app feedback cannot solve.
Email Support